ShipleySystems, LLC                                       User ID_______

Mail Address:  PO. Box 866                                                                                               

Shipping :  1324 W. Tucumcari Blvd                                                                 Acct No ­­­_______

Tucumcari  NM  88401-0866

 

Phone (505) 461-6448             Fax (505) 461-8584                                       Date ______________________

 

New Account Self-Hookup Instructions Using ShipleySystems CD

(Compatible with Windows 95, 98, ME, 2000, XP Home and XP Pro)

 

Insert CD into Computer Program will run automatically:  All User information must be entered into the ShipleySystems, LLC Servers before Account will be active or Password can be changed.

 

Full Name                                                                   Enter Account Name as you want to see on

                                                                                    Emails Example: John and Mary Smith

 

User Name                                                     Enter Your User Name or Logon Name    

                                                                        (3 to 8 characters Lowercase)

                                                           

Password                                                        Enter your Password (5 to 8 Characters Lowercase)

 

E-Mail                                                                       @shipleysystems.com (Don’t put ShipleySystems

                                                                        In the Box) Same as Logon

 

        To Disable Call Waiting                        *          If you have call waiting or custom calling in Q-West      

                                                                        Or Plateau check the box to left and choose *70

Remove all existing Dial-Up accounts and E-Mail Accounts.        

            Create Short Cut on Desk Top. (This is a good idea for manual connections)

 


            Install             Internet Explorer 6.0 This will default to a check if you need an Update.

 


***   If you are running Windows 95 please Choose Internet Explorer 5.5  ***

 

Click Ok or Cancel To Proceed With Installation.  You may have to allow reboot during the Process.

 

Address          _________________________________      _________________________________

                        Street or Physical                                        Mail If Different

 

City     _________________________________      State Zip ____________________

 

Telephone       _________________________________      ____________________________

                        Home                                                                      Work

 

Employer or Occupation        ___________________________________________         

 

Referred By:     ________________________________Bill to E-Mail ________________________

                                                                                                (If Different than Above)

Billing Method                       Internet e-mail              US Mail                       Fax Billing

 

Account Type   Tucumcari Dial Nationwide Dial                 Satellite       Other _______________

 

X________________________________                 ____________                        ____________________

Customer Signature:                                                                Date                                        Initial Monthly Bill

All Customer Accounts are accepted subject to the Acceptable Use Policy, and approval. You May Print this Form and Fax (505) 461-2877 Back to us.  If you have problems with Setup please Call us.

Our Web Page is at:   http://shipleysystems.com/      Modem Phone 461-6125

New Account Self-Hookup Instructions Using ShipleySystems CD

(Compatible with Windows 95, 98, ME, 2000, XP Home and XP Pro)

 

Please Note Our Set up CD is only compatible with Internet services offered by ShipleySystems, LLC and will not work on other Internet Service Providers Service.  The CD is Compatible with Single Computers accessing the Internet by the Dial Up Networking connection to 461-6125.  The CD is not Compatible for computers in a Local Area Network (LAN) or those computers Connecting through a Proxy Server.

 

We will furnish all Users a One (1) of the Set up CD’s which includes Microsoft Internet Explorer 6.0 and Microsoft Internet Explorer 5.5.  Users of Windows 98, ME, 2000, XP Home and XP Pro should consider using the Internet Explorer 6.0.  Users of Windows 95 must use Internet Explorer 5.5 or below.  If you need a Browser Update you should arrange to pick up the CD at our Office as the Update is too large to download.

 

 

All User Names and Passwords are subject to approval of System Requirements by ShipleySystems, LLC.  User names are subject to availability based on first come, First Serve.  User names can contain all Alphabetic Characters, All Numeric Characters, Dash, Underscore and Period.  User Name should not contain Slashes, Commas or other special Characters.

 

Any User desiring to change User Name or Password must request the Change to ShipleySystems for Approval and entry into the ShipleySystems Servers.

 

A User May hook up without coming to the office if they Fax, or Call Information from the above form to us and call us a Credit Card Number.

 

Notes for Special Situations:

 

If you want Internet explorer 5.5 browse to InternetExplorer55 folder on the CD and Double click on the cdsetup.exe.  There are other files and Utilities on this CD including a fairly comprehensive TechSupport section.    The file Techsupport.htm in the Techsupport directory may help you solve connection or computer problems in case you have problems with your system at a later date.  There is several other utilities available in the Other Software Directory and on our FTP Servers.

 

Please send us an E-Mail with the word Test in the subject, to shipley@shipleysystems.com as a test of the installation.  You May need your Windows CD to finish installing any components and Drivers that you may not have originally installed.

 

We appreciate your business, and if you have any questions please feel to call us at 461-6448 or send us e-mail to Shipley@ShipleySystems.com  If you are in need of any Technical Support.

If CD-Setup Does Not Auto Run

        For Automatic Installation and Verification if your Browser may Need an Update This CD Contains Internet Explorer 6.0 and 5.5  We Recommend using the 6.0  (Windows 95 Users should keep their browser or upgrade to the 5.5)

*      Put the CD In the Drive

*      It should Auto run and Give you the screen below.  If not click the “My Computer” Icon with the Right Mouse, then Choose “Explore” from the Menu.  Locate the CD-Drive (Usually D :) in either window and Double click or Single Click on it depending on your Settings.  Double on the File Named ShipleySystemsInternetSetup.exe.

Common Troubleshooting of Internet Problems:

*       Page Can’t Be Displayed or DNS Error:  This means that either you typed the address in Wrong, or the Web Site you are going to is down.  Please verify that the ShipleySystems pages are up, and then check one of the big boys like Yahoo, MSN or so on  If you can see ShipleySystems and shipley.usonline.com We are Not Down.  We can’t be responsible for all of the rest of the servers in the world, and occasionally Servers else where do go down, please don’t call us about this unless our servers are down and you can’t log on or display our Pages.

*       Can’t Connect to the Internet:   When clicking the Internet explorer or Outlook, you do not see the dial-up come up or you don’t hear the modem.  This is our single largest trouble call.  If a web site is ever down the Internet explorer gives you the Message “Page can’t be displayed” and asks, “Do you want to work Offline?”  If you ever answer Yes, You are set permanently off line.  To fix this Click Start, Click Settings, Click Control Panel, Click Internet Options.  Go to Connections Tab.  You will probably find a dot on “Never Connect to Internet”, Change this to “Always Dial my Default Connection”, Click Apply, Click Ok.  You are now able to go back on Line.

*       Can’t Receive E-mail:  Norton Anti Virus 2000 and 2001 sometimes will mess up the Account Names and Server Names, especially when running a Live Update.  You can go into the Outlook Program, Click Tools, the Accounts.  Choose the Shipleysystems account then click the Properties Button.  You will get a screen with multiple tabs, Choose the Server or Connection Tab depending on Operating system and version.  Both the Incoming and outgoing server names should say shipleysystems.com  You can also fix the whole connection by running the Internet Setup CD again.

*       Password Invalid after Retry.  Occasionally when accounts don’t pay their bills, or ignore our warnings about double logging on, we have to disable the accounts.  Your account can be re-instated without a reconnect fee by paying the Past Due and the Next Months Bill.  We usually disconnect for Past Due accounts between the 15th and 20th of the month.

*       E-Mail Rejected by the Recipients Server.  You may have typed the e-mail address wrong, the e-mail address has changed, the recipient’s server is down, or the recipient has exceeded the storage limit on the Server (Many Large Free e-mails Police this very strongly).  If their Server is down, our server will continue to try for up to 5 days, and you may receive warning notices that we are re-trying

*    If you have other problems Please refer to the Set-up CD in folder TechSupport for other user help.

*      Please Do Not Use your System Restore CD.  Many of the Vendor’s Technical support staff will encourage you to use the System Restore CD.  This will delete all user files, Internet settings, programs you have installed since owning the computer, all word documents, and all other data files.  Unfortunately most of the National vendors staff their Phone support centers initial contact staff with untrained personnel that are following instructions from a Computer Screen.  If you have doubts please contact one of our Technical Support Engineers.