This section helps troubleshoot general issues that may occur while using Shipley SuperSpeed Web Accelerator. Click any of the following error messages for resolution information.

General Issues when Using Shipley SuperSpeed Web Accelerator

1. Why does my downstream "Bandwidth Savings Ratio" appear to go below 1.0?

2. Why do some Java-applets (such as certain games on www.pogo.com) not work?

3. I'm having trouble loading a site. What should I do?

4. After installing Shipley SuperSpeed, I received a message saying Email Acceleration is disabled. Why did that happen?

5. I can't right-click on an image to get the "Original Image".

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General Issues when Using Shipley SuperSpeed Web Accelerator

1. Why does my downstream "Bandwidth Savings Ratio" appear to go below 1.0?

   Accelerating your bandwidth channel incurs a small amount of transmission overhead. In most cases, this overhead is negligible when compared to the actual bandwidth savings provided by Shipley SuperSpeed Web Accelerator.

   However, strange interactions between Internet Explorer and certain plugins (such as the old versions of the Adobe Acrobat Reader plugin) may cause documents to be unnecessarily downloaded twice. It is important to note that this type of behavior occurs regardless of whether Shipley SuperSpeed Web Accelerator is used. The Accelerator is merely showing the download statistics in these situations.

    

2. Why do some Java-applets (such as certain games on www.pogo.com) not work?

   Older versions of the Java Runtime Environment (JRE) cannot display certain image types (such as 'PNG'). To fix this problem, simply set your image slider to the maximum quality level or upgrade to the newest JRE.

    

3. I'm having trouble loading a site. What should I do?

   Try adding the site to Shipley SuperSpeed's Proxy Exclusion List.

    

4. After installing Shipley SuperSpeed, I received a message saying Email Acceleration is disabled. Why did that happen?

   The Shipley SuperSpeed installer has detected software that may conflict with Shipley SuperSpeed Email Acceleration.

   It was determined that the safest way to proceed was to not install the Shipley SuperSpeed Email Acceleration.

    

5. I can't right-click on an image to get the "Original Image"?

   Some web sites disable the right-click using javascript. On other sites, the image in question may be a background image. To see the full quality image, change the image slider to "Full Quality" and press Ctrl-Refresh in Internet Explorer.