1324 W Tucumcari (Route 66) Blvd - Phone (505) 461-6448 - Mail PO Box 866 - Tucumcari, NM 88401  

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ShipleySystems, LLC DSL Frequently Asked Questions

These questions only apply to Qwest services at this time. Please refer to Nuts & Bolts for questions about Static IP addresses and CIDR blocks.


How do I know if DSL service is available in my area?
We collect information about your location and phone number so that the DSL contractors can test your line. They will tell us what services, if any, are available at your location. We will contact you with the results, and ask you to choose from any services available. There is not charge for doing this. Submitting a request does not obligate you to accepting the service.

What are these special phone line requirements?
There are several line quality conditions that apply. If your area is served by a DLC (Digital Loop Carrier) device, it will not be possible to get DSL. The line cannot have bridge taps, wire gauge changes, or load coils in the circuit. These conditions are explained briefly below. Depending on what type of service you select there are also limits to the distance (actually, length of copper line) between you and the telephone office.  This is typically about 20,800 Feet.
Bridge taps are splits in the line used to run the line to a different location than the original path, the result being a forked line. Wire gauge changes are the result of changing wiring standards over several years. Your line may be made up of segments of different wire thickness, resulting in a circuit that is not suitable for high speed communications. Load coils are sometimes installed in order to improve the voice quality characteristics of a line. These choke off the data signal frequencies in order to boost the voice frequencies. All of these conditions mess up the impedance characteristics of the circuit making it difficult or impossible to run high speed data through. Some of these conditions may be repaired at the option of the telephone company.

What is the number to call megabit tech support?
Call (1-800-247-7285)

How will I be billed for these services?
If you select Qwest DSL, you will be billed by Qwest for the connection, and by ShipleySystems, LLC for the ISP portion of the service. These services are line sharing, which means you may use your current phone line for both voice and data (in fact, at the same time). So you will continue to get a phone services bill from Quest and an ISP bill from ShipleySystems, LLC.
 
Do I need a second phone line?
Qwest DSL services are line sharing, which means that the line can be used for voice and data at the same time. You may choose to have a second line for other reasons, but one line will do for both the ADSL service and regular calling. Also, see the note on FAX and Credit Card terminal use.
 
What kind of computer do I need in order to use DSL?
PC and Macintosh computers may be used for these services. Minimum PC requirements are: Pentium™ or greater CPU, 16 Mb RAM, 25 Mb free disk space, CD ROM Drive. PC's should be running with some version of Microsoft Windows 98 or Higher, though it is also possible to configure a network connection on other operating systems manually.

Macintosh computers require MacOS 8.5 or later and an external device or router to use DSL. If you have a Mac, you will need to select a service that is delivered with such a device. Choose Qwest  256 Megabit or better.

What is the phone number to connect to DSL?
A DSL line is a special data service that runs through a specially conditioned phone line. You do not use a phone number to "Dial up" the way you do with a conventional modem.

Can I connect my network of computers to the Internet through a DSL connection?
Yes you can. ShipleySystems, LLC is not responsible for doing this, but we can give you some pointers, or will provide or Technicians to Install and Configure the network at our standard Rates.  (All Internet customers get discounted prices on Service work)  If the machines are connected to a common LAN (Local Area Network) you can designate one of those as a gateway to the Internet. Any machine on the LAN that requests an Internet service will direct that request to the gateway machine, which will direct it to the Internet, and send the response back to the requesting machine.

Can I use the same ShipleySystems, LLC account for DSL from one location and Dial-up from another location?
Sorry, no. You will need to buy a separate account for dial-up service. When you get DSL service, the part we provide you is bandwidth to the Internet. Qwest provides the "connection" part. When you buy Dial-up service from ShipleySystems, LLC, we do both. We have to pay for those phone lines.  New Customers will receive a Free Backup Dial-Up  Connection for a Period of 3 Months.  The Backup Dial-Up Service may be extended for a Very Reasonable Fee.

Will DSL work with my Macintosh Computer?
Macintosh computers require an external device or router to use DSL. If you have a Mac, you will need to select a service that is delivered with such a device. Choose Qwest 256 Megabit or better.

Do these charges that you're quoting me include my dial in connection with ShipleySystems, LLC?
The charges include connection and bandwidth (the data you draw through or put out through the circuit while connected). See "How will I be billed for these services?" for more information. You cannot use both DSL and a dial up (modem) connection except as explained here. Why? Look here.

If my DSL service goes down, can I use a regular modem to get connected until it is fixed?
Yes. We can arrange this quickly.

What connect speeds will I get with DSL service?
That depends on the type of service you select. See our DSL services page for more specific information.

Will I experience disconnects with DSL service?
Under normal circumstances you should not expect sudden disconnects, but this depends on the type of service you select. See our DSL services page for more specific information.

Will my FAX or Credit Card terminal work with this new service?
Qwest  tells us that you can use these devices on your DSL line.

Can I use my phone line for voice calls while I'm connected to the Internet?
All Quest  DSL services use a shared line circuit. Filters on your phone line allow you to use it for regular phone calls, even while you are connected.

If I need customer service after I get my DSL working: such as upgrading speed, etc., who do I call?
Call Qwest Megabit service at 1-800-218-4443

Will I loose my DSL connection when the electrical power goes off in town?
Maybe. Qwest puts data over the analog phone line so you should stay connected.

How much does it cost to upgrade my service
Qwest services: An upgrade from any speed is $30.00. This is subject to line quality and availability in your area. Call Qwest Megabit service at 1-800-218-4443 to do this.

How much does it cost to Change and ISP?
Qwest services only; you can change your selection of ISP for a $30 fee. Call Qwest Megabit service at 1-800-218-4443 to do this.   If you switch from another ISP to ShipleySystems, LLC we will Credit your account the $30.00 Fee after you have been on our service for 6 Months.

Try Shipley SuperSpeed it is 5 Times Faster than Normal Dial-up Click for Info

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Rattler Reunion Coming 7/31/2008 - 8/2/2008

Shipley SuperSpeed TM Is an Internet Dial Up Acceleration Program provided by ShipleySystems, LLC All Purchases of RadioShack Merchandise must be made in the Store.  We can assist you in ordering On-Line from RadioShack.com.  SprintPCS Cell Phones require In-Store Application and Purchase.    Websites owned by ShipleySystems, LLC http://shipleysystems.com and http://sr66.com Store address 1324 West Tucumcari (Route 66) Blvd, Tucumcari New Mexico  88401  Phone (505) 461-6448, Fax (505) 461-8584.  Mail Address PO Box 866. 
Store Hours Monday, Thru  Friday 9:00 Am to 5:00 PM  -  Saturday 9:00 Am to Noon. 
                                              

ShipleySystems, LLC is a proud sponsor of Quay County Today, aired on KTNM-KQAY Radio,  AM 1400 or FM 92.7, weekdays from 8:05 to 8:35 Am Monday Thru Friday.  If you have items of local interest please contact the Radio Station or Let us know.  Quay County Today is sponsored by ShipleySystems, LLC.,  Dickinson Implement Co. , and City of Tucumcari Convention Center.   If you enjoy the Quay County Today program, please let us know by Clicking this Link, which will send us an e-mail.

Questions regarding the Company or this web site should be directed to ShipleySystems at shipley@ShipleySystems.com  Copyright ©  2001 ShipleySystems. All rights reserved.  Last modified: Tuesday April 29, 2008.